Collection Team Leader

Company Description

Kissht, a leading consumer credit app, is revolutionizing consumer credit with its data and machine-based lending. Serving over 15 million customers, Kissht caters to both short and long-term loan needs for businesses, personal consumption, and recurring needs, with 40% of its customer base from tier 2 cities and beyond. Founded by IIT and IIM alumni Ranvir and Krishnan, Kissht is backed by prominent investors like Endiya Partners, Brunei Investment Authority, and the Singapore Government, establishing itself as a respected name in the fintech industry.

Role Description

This is a full-time on-site role for a Collection Team Leader, located in West Bengal, India. The Collection Team Leader will oversee and manage the debt collection team, monitor and analyze collection metrics, and implement strategies to improve recovery rates. Responsibilities also include providing excellent customer service, training and mentoring team members, and ensuring compliance with regulatory standards.

Qualifications

• Advanced Debt Collection and Customer Service skills
• Strong Team Leadership and Mentoring abilities
• Proficient in Analytical Skills and Finance fundamentals
• Excellent communication and interpersonal skills
• Ability to work on-site in West Bengal, India
• Experience in fintech or financial services is a plus
• Bachelor's degree in Finance, Business Administration, or related field

Skills Required

Debt Collection, Analytical Skills, Customer Service, Team Leadership, Mentoring