Finacle Application Support

Responsibilities :

• Application Module Support : Provide comprehensive support for the following Finacle 10.x Application modules :
• Branch Operations
• CASA, TD, Loans, Trade Finance and Locker
• Alternate Delivery Channels
• Payment & Financial Inclusion Support : Support related processes, including :
• NEFT / RTGS Process
• SWIFT
• Clearing
• Utility Payments
• Financial Inclusion Related
• Error Analysis & Troubleshooting : Conduct product fatal error analysis and review application logs to identify and resolve issues.
• Finacle Customization : Support Finacle Core customization activities.
• Process Execution & Management : Execute processes and procedures as defined. Manage application deployments according to defined processes.
• Monitoring & Availability : Monitor Application Services and ensure application availability.
• Vendor & Service Provider Coordination : Log calls with internal or external Service Providers and follow up to closure. Track and escalate calls to Distribution List (DL) / Service Providers if assistance is required. Update assigned calls regularly.
• Maintenance & Testing : Execute Application Maintenance activities as per the defined checklist. Perform primary testing for fixes received from vendors in T&D. Assist the bank in User Acceptance Testing (UAT) for vendor-provided fixes.
• Change Management : Follow the change management process and raise Change Management Approvals (CMAs) for moving fixes / releases to production.
• Disaster Recovery (DR) : Carry out DC-DR activities as and when scheduled.
• Documentation : Maintain and publish Minutes of the Meeting for all meetings with vendors and banks.
• System Hygiene : Perform deletion of application trace files and movement of log files to maintain sufficient space availability on application servers.

Required Skills :

Skills Required

error analysis , Finacle Customization, Monitoring, Vendor Management, Change Management, Documentation