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Trimble - Application Support Engineer

Trimble - Application Support Engineer

Trimble IncChennai
3 days ago
Job description

Description :

We are looking for a proactive and analytical Application Support Engineer to join our growing IT support team.

The ideal candidate will provide first-level technical support for ERP users, troubleshoot system issues, and ensure business continuity by maintaining seamless ERP operations.

This role requires strong communication and problem-solving skills, along with a good foundation in SQL and cloud technologies (preferably Azure).

Key Responsibilities :

  • Respond to user queries related to the ERP system and provide timely resolution.
  • Diagnose, troubleshoot, and escalate ERP-related issues effectively.
  • Perform root cause analysis and ensure long-term solutions for recurring issues.
  • Write and execute basic SQL queries to investigate and resolve data-related issues.
  • Collaborate with internal teams, vendors, and external partners to resolve support tickets.
  • Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions.
  • Document common issues, fixes, and standard operating procedures for internal knowledge base.
  • Support system testing, upgrades, and patches as required.
  • Help monitor system performance and user feedback to improve ERP operations.
  • Assist with cloud-based ERP integrations and understand Azure-based service configurations.

Required Skills & Qualifications :

  • 1 to 2 years relevant working experience of SQL ability to write and debug basic queries.
  • Basic understanding of cloud technologies, with a preference for Microsoft Azure.
  • Critical thinking and analytical problem-solving capabilities.
  • Solid troubleshooting skills with a methodical approach to issue resolution.
  • Excellent verbal and written communication skills.
  • Proven ability to manage stakeholders and customers with professionalism and empathy.
  • Capable of working under stressful or high-pressure environments while maintaining quality service.

    • Preferred Qualifications :

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Internship or coursework related to ERP systems (e.g., SAP, Oracle, Dynamics, Salesforce).

    • Application Deadline : Applications could be accepted until at least 30 days from the posting date.

    (ref : hirist.tech)

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    Application Support Engineer • Chennai