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Assistant Manager - Digital Business Unit

Assistant Manager - Digital Business Unit

ConfidentialThane
19 days ago
Job description

A Position Overview

Position Title

  • NA

Department

  • NA

    • Level / Band

  • NA

    • B Role Summary

  • Responsible for revenue generation from existing customers for the digital channel.
  • Supervise the day-to-day operations of the call center.
  • Develop and implement sales strategies to achieve sales targets.
  • Monitor and analyze sales performance data to identify opportunities for improvement.
  • Establish performance goals and objectives for call center agents and monitor progress.
  • Oversee daily operations of the call center and ensure that staff are meeting performance objectives.
  • Develop and implement training programs for call center agents to maximize sales performance.
  • Collaborate with call centre and conduct skill gap analysis to identify areas of improvement.
  • Analyze customer data to develop targeted sales campaigns.

    • C Key Result Areas

  • Responsible for revenue generation from existing customers for the digital channel.
  • Supervise the day-to-day operations of the call center.
  • Develop and implement sales strategies to achieve sales targets.
  • Monitor and analyze sales performance data to identify opportunities for improvement.
  • Establish performance goals and objectives for call center agents and monitor progress.
  • Oversee daily operations of the call center and ensure that staff are meeting performance objectives.
  • Develop and implement training programs for call center agents to maximize sales performance.
  • Collaborate with call centre and conduct skill gap analysis to identify areas of improvement.
  • Analyze customer data to develop targeted sales campaigns.

    • D Reporting

  • Decile wise performance and improvement tracking.
  • Process weekly sales leads reports for submission to management.
  • Evaluate performance with key metrics (occupancy, TT, AHT, login hours, etc.).
  • Prepare monthly and weekly business presentation for different departments or upper management.

    • E Skills Required

    Technical

  • Basic working knowledge of MS office, presentation, and dashboards.

    • Behavioral

  • Essential
  • Interpersonal skills
  • Communication skills
  • Creative thinking skills
  • Supervising / Leadership skills
  • Teamwork skills
  • Influencing skills
  • Relationship-building skills
  • Decision-making skills

    • Incumbent Characteristics

  • Essential
  • NA
  • Desired
  • NA

    • Qualification

  • Graduate

    • Experience

  • Minimum 3-4 years experience in similar role.
  • Must have call center outbound sales experience.
  • LI insurance

    • Age

  • In 40s

    • F Basic Competency

  • Must have strong quantitative analytical skills.
  • Hands-on experience with e-learning platforms.

    • Disclaimer

    This Job Description is indicative in nature. The duty list / Goal Sheet provided to you can vary from the aforesaid in view of Organizational need / requirement from time to time.

    Skills Required

    Presentation, Dashboards, Data Analysis, Leadership, Sales Strategy, Ms Office

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    Assistant Manager • Thane

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