User Onboarding Specialist
ConfidentialIndia, Hyderabad / Secunderabad, Telangana10 hours ago
Job descriptionCollect raw feedback from the ground and feed it back into our product loop. Hustle with the growth team to turn early users into loyal advocates. 1–3 years in onboarding, customer success, or community roles (startup / marketplace experience Strong communicator who can simplify tech for anyone. Empathy + problem-solving mindset — you love helping people succeed. Comfortable working in chaos and creating structure out of it. Curious, adaptable, and excited to wear multiple hats in a fast-scaling startup.
We are hiring on behalf of a leading talent marketplace company for the position of User onboarding specialist
Role : User onboarding specialist
Location : Hyderabad(WFO)
Years Experiences : 1 - 3 Years
Job Description
User onboarding specialist
- Be the first touchpoint for freelancers and clients after they sign up.
- Handhold users through their first aha moment — profile setup, job posting, or AI-assisted work.
- Run onboarding calls, walkthroughs, and demos to activate users quickly.
- Spot friction points and work closely with product + tech to fix them fast.
- Build scalable onboarding playbooks, guides, and video explainers.
- Track onboarding metrics (activation %, first job posted / completed, etc.) and own user success in
the first 30 days.
What We're Looking For
= bonus).
Skills Required
Customer Success, guides, Job Posting, Onboarding
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Onboarding Specialist • India, Hyderabad / Secunderabad, Telangana
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