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ITSM Operations Support Professional
ITSM Operations Support ProfessionalConfidential • Pune
ITSM Operations Support Professional

ITSM Operations Support Professional

Confidential • Pune
5 days ago
Job description

Roles and Responsibilities

  • Provide technical support and troubleshoot IT service management tools and systems
  • Collaborate with cross-functional teams to ensure seamless integration of IT services and systems
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Analyze and resolve complex technical issues using strong problem-solving skills
  • Ensure compliance with industry standards and best practices for IT service management
  • Participate in on-call rotations for 24 / 7 support of critical IT services

Job Requirements

  • Strong knowledge of IT service management principles, processes, and technologies
  • Hands-on experience with ITSM tools and systems such as ticketing systems, incident management tools, and monitoring tools
  • Excellent problem-solving and analytical skills with the ability to think critically and make sound decisions
  • Strong communication and collaboration skills to work effectively with cross-functional teams
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Strong attention to detail with a focus on delivering high-quality results

    • Skills Required

    Itsm, It Service Management, Operations Support, Incident Management, ticketing systems , Monitoring Tools

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