This job offer is not available in your country.

Technical Support Engineer (Night Shift)

FairtilityPune, Maharashtra, India

30+ days ago

Job description

Location : Pune

Experience : 4–5 Years

Shift : Night Shift (US / Global Support Coverage)

Job Type : Full-time

About the Role :

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities :

Provide Tier 1 / 2 technical support during night shifts
Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
Write and execute SQL queries to support data troubleshooting and reporting.
Monitor infrastructure and applications; respond to system alerts and anomalies.
Document incidents, resolutions, and standard operating procedures clearly and concisely.
Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications :

4–5 years of experience in a technical support role.

Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.

Proficient in SQL for data lookup and issue analysis.

Basic understanding of cloud infrastructure and services.

Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.

Experience with scripting languages such as Python or Shell scripting is a plus.

Strong communication, problem-solving, and time management skills.

Comfortable working independently on night shifts.

Preferred Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field

Exposure to Linux / Unix environments and command-line tools.

Experience using ticketing systems like Jira, Zendesk, or ServiceNow.

Familiarity with REST APIs and testing tools like Postman.

Prior experience in 24 / 7 support or night shift roles.

What We Offer :

Competitive compensation with night shift allowance.

A collaborative, globally distributed support team.

Clear growth paths within Technical Support

Ongoing training and skill development in tools, infrastructure, and troubleshooting.

Create a job alert for this search

Technical Support Engineer • Pune, Maharashtra, India

Related jobs

Promoted

IT Technical Support - Night Shift

PSG Global SolutionsPune, Maharashtra, India

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT,...Show moreLast updated: 1 day ago

Promoted

Senior Technical Support Engineer

ConfidentialPune

Provide 3rd line engineering support to the product.Under minimal supervision, serve as Tier 3 subject matter expert for Public Safety end-user applications for recording playback, analysis, report...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist

NIKSUNPune, IN

Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

Alvaria CXPune, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 14 days ago

Promoted

Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night shifts)

World Wide TechnologyPune, IN

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 4 days ago

Promoted

Technical Support Engineer

ConfidentialPune

Serve as contact for external customers by answering technical support telephone calls, chats, and emails.Own Tier 2 AvaTax and related Connector technical issues through resolution.Attain intermed...Show moreLast updated: 30+ days ago

Promoted

Senior Support Engineer

HCLSoftwarePune, Maharashtra, India

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description.Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issu...Show moreLast updated: 23 days ago

Promoted

Product Technology Lead Night Shift

ConfidentialPune

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower peo...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Support Engineer

QUALYS SECURITY TECHSERVICES PRIVATE LIMITEDPune

About the job : Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cyberse...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer 24 •7

ConfidentialPune

This role will involve analyzing data from sewage, water, effluent, and desalination plants to ensure operational efficiency, compliance with regulatory standards, and optimal resource usage.Data C...Show moreLast updated: 26 days ago

Promoted

Technical Support Engineer - 1

ConfidentialPune

As Technical Support Engineer, you will : .Provide direct technical support via the phone, chat, and web-based systems to our customers and partners throughout the EMEA Region.Analyze and technically...Show moreLast updated: 23 days ago

Promoted

Technical Support Engineer, Actimize

ConfidentialPune

Youll support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly.Responsibilities include monitoring systems and ETL jobs, troubleshooting batch job code, and settin...Show moreLast updated: 30+ days ago

Promoted

Sr Technical Support Engineer

FortinetPune, Maharashtra, India

We are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team. The ideal candidate will have a can-do attitude, passion for tec...Show moreLast updated: 4 days ago

Promoted

Tier 1 Technical Support Engineer

Trantorpune, maharashtra, in

Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 3 days ago

Promoted

Senior Technical Support Engineer - Firewall

Palo Alto Networkspune, maharashtra, in

At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is saf...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Pune, IN

Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer (Night Shift)

FairtilityPune, Maharashtra, India

Night Shift (US / Global Support Coverage).We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incid...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

Cimpresspune, maharashtra, in

The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. The candidate will coordinate with cross-fu...Show moreLast updated: 1 day ago

Promoted
New!

Technical Support Engineer

FairtilityPune, Maharashtra, India

Location : Pune Experience : 4–5 Years Shift : Night Shift (US / Global Support Coverage) Job Type : Full-time About the Role : We are seeking a technically skilled and customer-focused Techn...Show moreLast updated: 3 hours ago

Promoted

Technical Support Engineer APJ

YugabytePune, Maharashtra, India

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for clo...Show moreLast updated: 19 days ago