Technical Support Engineer - 1
ConfidentialPune30+ days ago
Job descriptionFundamental knowledge of SSH, TCP / IP, UDP, SSL, HTTP, HTTPS, DNS, and other common protocols. Hands-on experience with Linux-based Operating Systems. Certifications like RHCSA, RHCE, and CCNA are advantageous. Experience in developing and improving tools to support operations and maintenance projects. Development of projects related to network and security automation. Hands-on experience in scripting language : Python. Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack). Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases. Experience developing, using, and integrating REST APIs. Experience in cybersecurity product development or integration (e.g., playbooks, connectors). Strong troubleshooting and problem-solving skills. Effective communication skills. Exposure to Fortinet Products is an advantage. 2-5 years of experience. Bachelor's degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience. Advanced knowledge of English (written and spoken); other languages are an advantage.
As Technical Support Engineer, you will :
- Provide direct technical support via the phone, chat, and web-based systems to our customers and partners throughout the EMEA Region.
- Analyze and technically investigate reported problems with the FortiSOAR product.
- Provide technical solutions including the development and enhancements of scripts, connectors, and REST API to address customer issues.
- Problem investigation through analysis of logs and debug tools.
- Reproduction of complex customer environments on lab equipment.
- Follow-up with R&D departments to resolve product issues.
- Manage technical cases, escalate, and control the right expectations until the closure of the cases.
- Create technical documentation and bulletins to improve internal and external knowledge base.
- Take initiatives and ownership of the problem to drive for results.
- Continuously work on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities.
We Are Looking For :
Educational and Experience Requirements :
Skills Required
Python Scripting, Cloud Infrastructure, Ssh, Troubleshooting, Tcp / ip, Api Integration
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Technical Support Engineer • Pune
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