Technical Support Engineer (Night Shift)

Location : PuneExperience : 4–5 YearsShift : Night Shift (US / Global Support Coverage)Job Type : Full-timeAbout the Role : We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.Key Responsibilities : - Provide Tier 1 / 2 technical support during night shifts- Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.- Write and execute SQL queries to support data troubleshooting and reporting.- Monitor infrastructure and applications; respond to system alerts and anomalies.- Document incidents, resolutions, and standard operating procedures clearly and concisely.- Work closely with global teams to escalate and track critical issues.Required Skills & Qualifications : - 4–5 years of experience in a technical support role.- Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.- Proficient in SQL for data lookup and issue analysis.- Basic understanding of cloud infrastructure and services.- Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.- Experience with scripting languages such as Python or Shell scripting is a plus.- Strong communication, problem-solving, and time management skills.- Comfortable working independently on night shifts.Preferred Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field- Exposure to Linux / Unix environments and command-line tools.- Experience using ticketing systems like Jira, Zendesk, or ServiceNow.- Familiarity with REST APIs and testing tools like Postman.- Prior experience in 24 / 7 support or night shift roles.What We Offer : - Competitive compensation with night shift allowance.- A collaborative, globally distributed support team.- Clear growth paths within Technical Support- Ongoing training and skill development in tools, infrastructure, and troubleshooting.