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Technical Support Engineer

Technical Support Engineer

ConfidentialPune
30+ days ago
Job description
  • Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum.
  • Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
  • Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
  • Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
  • Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
  • Have fun!
  • Basic Qualifications

    • 3 to 5 years of Programming experience in one or more of the following : REST / JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
    • 3 to 5 years of experience providing technical support for enterprise software applications
    • Experience in debugging code issue utilizing stack traces
    • Other Qualifications

    • Understanding of OAuth flows
    • Excellent verbal, written and interpersonal communication skills
    • Empathy for developers and their development / learning process
    • Demonstrated creative problem-solving approach and strong analytical skills
    • Must be ready to work in rotation shifts (8 : 00 am IST - 5 : 00 pm IST and 11 : 00 am IST - 8 : 00 pm IST)
    • Skills Required

      Java, React, Node.js, Python

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    Technical Support Engineer • Pune