Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum.Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.Have fun!Basic Qualifications
- 3 to 5 years of Programming experience in one or more of the following : REST / JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
- 3 to 5 years of experience providing technical support for enterprise software applications
- Experience in debugging code issue utilizing stack traces
Other Qualifications
- Understanding of OAuth flows
- Excellent verbal, written and interpersonal communication skills
- Empathy for developers and their development / learning process
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be ready to work in rotation shifts (8 : 00 am IST - 5 : 00 pm IST and 11 : 00 am IST - 8 : 00 pm IST)
Skills Required
Java, React, Node.js, Python