Technical Support Engineer
ConfidentialPune30+ days ago
Job descriptionPerimeter : All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. Contribute to incident resolution, service request completion and Change implementation Participate to patching activities The support team operates 24 / 7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Operating Systems : Proficiency in Windows and Linux Hardware Knowledge : Familiarity with servers, storage devices, and other hardware components. Troubleshooting : Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation : Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization : Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management : Basic knowledge of SQL and database management systems Customer Service : Strong communication skills to explain technical issues to non-technical users Problem-Solving : Analytical skills to diagnose and resolve issues efficiently Time Management : Ability to prioritize tasks and manage time effectively Team Collaboration : Working well with other team members and departments Adaptability : Willingness to learn new technologies and adapt to changing environments Technical Documentation : Writing clear and concise documentation for troubleshooting and procedures Security Awareness : Understanding of basic cybersecurity principles to protect systems and data Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. Provide 1st and 2nd-level support for applications and middlewares to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction.
We are hiring for Technical Support Engineer
Qualifications :
- Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
- English fluent (B2 C1)
Missions :
The main activities are :
Shift Structure :
Technical Skills :
Interpersonal Skills :
Additional Skills :
Benefits :
KEY EXPECTED ACHIEVEMENTS :
Skills Required
Operating Systems, Windows And Linux, Troubleshooting, VMware
Create a job alert for this search
Technical Support Engineer • Pune
Related jobs)
- Promoted
Technical Sales Engineer ( Singapore )
NLC Singapore Pte Ltd ( Naka Liquid Control )Pune, Maharashtra, India We suggest you enter details here.This is a contract on-site role located in Singapore for a Technical Sales Engineer.The Technical Sales Engineer will be responsible for understanding customer nee...Show moreLast updated: 13 days ago
- Promoted
- New!
Technical Support Engineer
Movatepune, India Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show moreLast updated: 13 hours ago
- Promoted
Lead Technical Support Engineer
ConfidentialPune, India At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.
Today, tens of millions of workers start and end their days wit...Show moreLast updated: 3 days ago
- Promoted
Cloud Support Engineer
Persistent SystemsPune, Maharashtra, India We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal.Job Ty...Show moreLast updated: 30+ days ago
- Promoted
Platform Support Engineer - Technical Support
PeoplefyPune Job Summary : We are seeking a skilled Support Engineer with 4-10 years of experience, specializing in the Apigee Hybrid platform.
This role involves applying SRE principles to ...Show moreLast updated: 2 days ago
- Promoted
Veeam Software - Technical Support Engineer
Veeam SoftwarePune Description : Veeam, the #1 global market leader in data resilience, believes businesses should control all their data w...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer
ConfidentialPune Provide technical support to SailPoint customers and field personnel via phone, email, Teams, and GoToMeeting.Troubleshoot and resolve technical issues independently or in collaboration with Level ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
AtlassianPune, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer
Alvaria CXPune, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer
AtlassianPune, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 2 days ago
- Promoted
Support Engineer
Persistent SystemsPune, Maharashtra, India About Position : We are looking for Support engineer for wireless and Cisco Experience.Role : Support Engineer - Location : Pune / Mumbai / Bangalore / Noida - Experience : 12 to 14 Years - Job Type : F...Show moreLast updated: 17 days ago
- Promoted
Technical Sales Support Engineer
ConfidentialPune, India We are hiring Technical Sales Support Engineer.Provide technical expertise and support to the sales team during the sales process.
Understand customer needs and requirements, and propose appropriate...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer - 1
ConfidentialPune As Technical Support Engineer, you will : .Provide direct technical support via the phone, chat, and web-based systems to our customers and partners throughout the EMEA Region.Analyze and technically...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Pune, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
L2 Technical Support Engineer
Openview Technologies Pvt LtdPune Description : We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site) We have an opening for experienced and dedicated L2...Show moreLast updated: 3 days ago
- Promoted
Spotnana - Applications Support Engineer
SpotnanaPune Description : Lets build whats next, together.Were on a mission to modernize the infrastructure of the $1.Our Travel-as-a-Service platform is designed to make...Show moreLast updated: 30+ days ago
- Promoted
Tech support Engineer
ConfidentialPune We are looking for candidates with.Linux, Windows, Troubleshooting, Servicenow.Show moreLast updated: 30+ days ago
- Promoted
Varicent Support Engineer
Sapphire Software Solutions IncPune, Maharashtra, India Role : Varicent Support Engineer 1 year contract 100% Remote We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Mana...Show moreLast updated: 1 day ago