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Technical Support Engineer
FairtilityPune, Maharashtra, India9 hours ago
Job description4–5 years of experience in a technical support role. Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk. Proficient in SQL for data lookup and issue analysis. Basic understanding of cloud infrastructure and services. Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing. Experience with scripting languages such as Python or Shell scripting is a plus. Strong communication, problem-solving, and time management skills. Comfortable working independently on night shifts. Bachelor's degree in Computer Science, Information Technology, or a related field Exposure to Linux / Unix environments and command-line tools. Experience using ticketing systems like Jira, Zendesk, or ServiceNow. Familiarity with REST APIs and testing tools like Postman. Prior experience in 24 / 7 support or night shift roles. Competitive compensation with night shift allowance. A collaborative, globally distributed support team. Clear growth paths within Technical Support Ongoing training and skill development in tools, infrastructure, and troubleshooting.
Location
: Pune
Experience
: 4–5 Years
Shift
: Night Shift (US / Global Support Coverage)
Job Type
: Full-time
About the Role :
We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.
Key Responsibilities :
- Provide Tier 1 / 2 technical support during night shifts
- Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
- Write and execute SQL queries to support data troubleshooting and reporting.
- Monitor infrastructure and applications; respond to system alerts and anomalies.
- Document incidents, resolutions, and standard operating procedures clearly and concisely.
- Work closely with global teams to escalate and track critical issues.
Required Skills & Qualifications :
Preferred Qualifications :
What We Offer :
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Technical Support Engineer • Pune, Maharashtra, India
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