Team Lead - Outbound Sales
ConfidentialGurugram, Gurgaon / Gurugram, India1 day ago
Job descriptionAttrition, Shrinkage, Occupancy, Login Hours Productivity, Conversion %, AHT, Contractibility Dialer utilization and lead penetration Ensure 100% adherence to SOPs, quality parameters, and call hygiene Act as a bridge between on-ground tele-sales teams and business stakeholders Collaborate closely with Quality, HR, Training, and Product teams to drive performance Own key SLAs linked to sales volumes, TATs, and lead utilization Process Excellence & Escalation Handling Identify workflow gaps and proactively implement process improvements Resolve escalations and lead by example in high-pressure or volume surge environments Support hiring, training, and team development initiatives
Key Responsibilities :
- Tele-Sales Team Management
- Manage and lead a team of 15–20 outbound tele-sales executives
- Ensure daily performance targets (logins, calls, conversions) are met and exceeded
- Conduct regular team huddles, feedback sessions, and performance reviews
Operational Metrics Ownership :
Monitor and drive KPIs including :
Stakeholder & SLA Management :
Skills Required
Process Improvement
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Sales Team Lead • Gurugram, Gurgaon / Gurugram, India
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