🚀 New Contract Opportunity – Desktop Support Engineer 🚀
🔹 Contract : 1 year (Extendable)
🔹 Location : Pune
🔹 Start : Immediate
Key Responsibilities :
- Execute IMAC (Install, Move, Add, Change) activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
- Perform hardware and software installations, upgrades, and configurations in accordance with IT policies.
- Manage asset tagging, inventory updates , and documentation after each IMAC activity.
- Support new device rollouts, refresh projects, and user relocations .
- Ensure data backup, migration, and recovery during system moves or replacements.
- Troubleshoot hardware and OS-level issues during deployment and escalate complex problems as needed.
- Coordinate with Service Desk, Network, and Infrastructure teams for dependencies and smooth execution.
- Maintain SLA compliance for all IMAC requests and ensure proper closure in ITSM tools (e.g., ServiceNow, Remedy).
- Support user onboarding and offboarding processes from a device perspective.
- Prepare and maintain standard operating procedures (SOPs) , checklists, and technical documentation.
Required Skills and Competencies :
Strong understanding of EUC technologies – Windows OS, Microsoft 365, Active Directory, SCCM / Intune.Experience with hardware setup, reimaging, and device provisioning .Familiarity with ticketing systems (e.g., ServiceNow, Remedy, BMC Helix).Good knowledge of network connectivity basics (LAN / Wi-Fi, IP, DNS, DHCP troubleshooting).Hands-on experience with remote support tools (e.g., RDP, TeamViewer, AnyDesk).Strong documentation and reporting skills.Excellent communication and customer service orientation.Ability to work independently or as part of a distributed support team.Preferred Qualifications :
Certifications : CompTIA A+, ITIL Foundation, Microsoft Certified : Modern Desktop Administrator Associate.Experience in large-scale enterprise IMAC deployments .Knowledge of asset management and lifecycle tracking tools .Exposure to endpoint security tools (e.g., BitLocker, antivirus solutions).Education :
Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field.