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Tech Support Engineer

ConfidentialPune

5 days ago

Job description

Setup Desktops / Laptops / Printer / projectors and other IT H / W assets.

Provide Desktop / Application support as per the service requests.

Diagnose Troubleshoot Desktop / Laptop / Printer other hardware-related issues.

Use Ticketing tool to monitor / communicate / escalate and resolve the IT-related issues within the SLA.

New Employee Onboarding :

Assist new employees with onboarding from an IT standpoint.

Create asset allocation sheets.

Setting up the workstations.

Asset Management :

Perform Asset tagging and deployment.

Maintaining a list of assets and their allocations.

Sending intimation to the admin for insurance coverage for the new added assets.

Installation of Win OS and approved software on desktops and laptops as per the service requests.

Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.

Protection - Replace, repair / disposition systems when necessary.

Maintain network / LAN, printers, and other devices.

Setup racks and stack servers when needed.

Coordination with ISP to troubleshoot any internet service-related issues.

Provide preventive maintenance services for desktops, printers, and other IT hardware assets.

Coordinate with equipment manufacturers, vendors to resolve hardware issues.

Be available during scheduled weekend maintenance activities as and when required.

Conduct periodic Fixed Asset Audits.

EPABX / Phone Line Maintenance and port assignments.

Skills Required

Ticketing, It Hardware, Hardware, Asset Management, Application Support

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Support Engineer • Pune

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