IT Backup Operations Engineer - Commvault

Key Responsibilities :

• Leadership & Communication : Act as a leader in communicating and collaborating with technical teams, customers, and internal organizations to resolve issues and achieve customer satisfaction.
• Backup Operations & Maintenance : Maintain and support complex backup solutions, including virtual libraries, Disk-to-Disk (D2D) systems, physical tape libraries, and their components.
• Troubleshooting & Problem Solving : Proactively analyze daily backup failures, identify root causes, and systematically resolve issues to achieve a near 100% backup success rate. Provide troubleshooting for backup, recovery, and archiving in a large, distributed environment.
• Planning & Implementation : Plan and implement best practices for backup solutions and ensure adequate storage capacity is available through proactive measures.
• Reporting & Documentation : Provide regular status and progress reports on backup activities. Create and update documentation for backup procedures, solutions, licensing, and project artifacts.
• Configuration Management : Perform configuration changes and manage upgrades of backup software and patching in the backup Skills :
• Core Expertise : At least 5+ years of experience in Commvault troubleshooting or administration.
• Backup Solutions : In-depth knowledge of Enterprise Backup concepts, including job scheduling, automation, reporting, and basic failure troubleshooting.
• Hardware & Software : Hands-on experience with D2D and / or Physical Tape Library products such as StoreOnce and MSL Tape Libraries (or equivalent).
• Operating Systems : Proficiency in at least one operating system.
• Networking : Strong understanding of network fundamentals and concepts like iSCSI protocol.
• Problem-Solving Tools : Aptitude for troubleshooting and problem-solving on Tape Libraries, Library Management software, and SAN connectivity, including log analysis.
• Optional Knowledge : Familiarity with Zerto, Veeam, and Data & Experience :
• Professional degree or equivalent experience and 5+ years related IT experience
• Hands on experience, at least 5+ years, in Operations and Support on Backup applications : Commvault
• Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
• General knowledge of networking concepts and iSCSI protocol
• Familiarity with different types of Zerto, Veeam, Data Protector
• Backup failures, resolving them in collaboration with Commvault support
• Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault
• At least 05 years of Enterprise Backup Commvault troubleshooting or Administration experience
• Network fundamental
• Concepts of Enterprise Backup solution : Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.
• Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment
• D2d and / or Physical Library Backup Products - StoreOnce, MSL Tape Libraries or equivalent
• At least one Operating :
• Ideal candidate will be trained & certified in Commvault or any Enterprise Backup Skills :
• Self-Starter : Takes independent action to identify and solve problems and gets involved with new initiatives.
• Customer Service : Exceptional customer service skills and a professional mindset.
• Problem-Solving : Recognizes problems and responds with a systematic assessment to identify and address the root cause.
• Collaboration : Capable of making well-founded decisions in high-pressure situations and collaborating effectively with other teams.

(ref : hirist.tech)