Cloud Operations Engineer

Job Title : Cloud Operations Engineer

Department : Cloud Operations

Position Type : Remote -Full Time

Location : Remote

Working Hours : 24x7

Company Overview :

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small.

The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Cloud Operations Engineer   will :

Job Requirements :

• Manage CSP (Cloud Solution Provider) onboarding / offboarding and full customer account lifecycle, ensuring seamless subscription and license management.
• Provide operational support and administration across the Azure environment using Cloud Management Platforms (CMPs).
• Monitor, manage, and troubleshoot issues in Azure environments, including Subscriptions, RBAC, Policies, and Cost Management.
• Handle incident and service request management via ITSM tools, ensuring timely resolution.
• Support day-to-day operations, including resource provisioning, subscription governance, access control, and billing validations.
• Participate in on-call rotation to handle escalated issues in a 24×7 support model.
• Collaborate with peers, engineering, and vendor teams for operational continuity.
• Maintain and update operational documentation, SOPs, and runbooks.
• Contribute to continuous improvement initiatives to optimize performance, reduce incidents, and enhance customer experience.

Qualification :

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Henson Group are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.