Client Experience Specialist

Organization Description : Jaipur Rugs is a social enterprise that connects rural craftsmanship with global markets through its luxurious handmade carpets. It is a family-run business that offers an exclusive range of hand-knotted and hand-woven rugs made using 2500 years old traditional art forms. The founder, Mr. Nand Kishore Chaudhary created a unique business model, which provides livelihood to the artisans at their doorstep. This changed the standard practice of involving middlemen to work with artisanal communities. The company currently has a network of over 40,000 artisans spread across 600 rural Indian villages in five states of India. It has an end-to-end business model, right from sourcing of wool to exporting a finished handmade rug.

The modern and eclectic collection of rugs, made using the finest wool and silk, has won numerous global awards and is currently exported to more than 45 countries with the US sales arm, Jaipur Living, Inc. located in Georgia, Atlanta.

Job Description : The specific responsibilities of the position holder will be (though not restricted to) the following :

• Responsible for in Store Client experience, Servicing, Sales, VM
• Responsible for excellent client experience and long term relationship.
• Spearhead Operations and Administrative work : Maintain updated accounting & financial information / data and manpower handling.
• Maintain detailed ledger of vendor management.
• Logistics : Facilitate and record movement of rugs and other store inventory s (Inward and Outward challan process on NAV)
• Maintain necessary documents and ensure execution of the assigned tasks
• Maintaining companies assets, stocks and inventory management
• Take care of incoming calls at the store & follow up on the important mails received.
• Prepare (using MS Office) and share Proforma Invoice, Price Quotation, Presentation and other necessary documents.
• Generating Sales Report

Professional Qualifications :

Desired Background :