Customer Experience Specialist

Company Description

Shaadi.Com is the world’s leading and most trusted matchmaking service, helping millions of people find their life partners since 1996. As the pioneer of online matchmaking, we have revolutionized the way people connect for marriage, bringing together over 7 million successful matches and touching the lives of 50 million+ people globally .

Built on a simple yet powerful vision — to help people find love, share joy, and build lasting relationships — Shaadi.Com continues to redefine the future of relationships through technology and human connection.

Recognized globally as one of the Most Trusted Matchmaking Sites and among the World’s 50 Most Innovative Companies (alongside Apple, Google, Facebook, and Amazon), we take pride in being a purpose-driven brand that blends innovation with impact.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Mumbai. The Customer Service Executive will be responsible for managing customer inquiries, resolving concerns, and ensuring satisfaction. Day-to-day tasks will include maintaining clear communication with customers, providing support via multiple channels, and ensuring consistency and efficiency in service delivery. This role requires proactive engagement to address customer feedback and enhance overall customer experience.

Qualifications

• Strong Interpersonal Skills to communicate effectively and build positive customer relationships
• Experience in Customer Support and Customer Service operations
• Knowledge of Customer Satisfaction principles and experience in addressing customer needs
• Ability to handle Customer Service Management tasks to maintain service standards
• Excellent problem-solving and time-management skills
• Proficiency in using customer support tools and software is a plus
• Bachelor’s degree in any related field or relevant experience in customer-facing roles