Join us as a Performance & Business Management Lead
- We're looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking
- In this global role, you'll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain
- Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution
- We're offering this role at director level
What you'll do
As a Performance & Business Management Lead, you'll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms.
As well as leading financial planning, budgeting, and cost optimisation initiatives, you'll be driving continuous improvement through data-driven insights and performance reviews. You'll also be collaborating with engineering, product, and business teams to align delivery with strategic goals.
Your Responsibilities Will Include
Defining and tracking key performance indicators and objectives and key results for both tech and business outcomesBuilding and nurturing high-performing teams through coaching, mentoring, and capability upliftFostering a culture of innovation, accountability, and continuous learningPartnering with HR and Learning & Development to design and implement talent development strategiesLeading cross-functional transformation programmes with clear governance, milestones, and outcomesManaging risks, dependencies, and stakeholder communications across global teamsEnsuring alignment with enterprise architecture, compliance, risk and regulatory standardsThe skills you'll need
We're looking for someone with at least 15 years of experience of working in a technology or business management role, preferably in a large-scale global organisation. You'll additionally need a track record in tech delivery, financial management, and transformation leadership.
Ideally, you'll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools.
We'll Also Look To You To Demonstrate
Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystemsExperience with Agile, OKRs, and modern programme management practicesA bachelor's or master's degree in Technology, Business Administration, or a related fieldExcellent experience of working on multiple business initiativesStrong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible valueExceptional stakeholder management and communication skillsSkills Required
Devops, Agile, performance dashboards , Digital Transformation, Reporting Tools