Delivery Performance Manager

About Talent Toppers

Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT / ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.

Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.

Role Overview

We are seeking a Manager – Operations, Delivery & Compliance who will strengthen the backbone of our recruitment business. This role is responsible for monitoring delivery team performance , enforcing operational discipline , building scalable processes , ensuring quality and compliance , and providing actionable insights through metrics-driven reporting.

The focus will be on ensuring that recruitment delivery teams consistently meet client expectations through structured metrics, transparent reporting, and continuous improvement.

Key Responsibilities

1. Team Delivery & Performance Metrics

• Define and track delivery KPIs (e.G., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).
• Monitor position closure TAT to ensure roles are filled within client-agreed timelines.
• Enforce CV quality checks before client submissions to maintain standards.
• Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability.
• Build performance dashboards for recruiters, account managers, and delivery teams.
• Regularly review team output vs. client SLAs, flagging risks early.
• Benchmark team productivity and implement continuous improvement initiatives.
• Ensure client delivery excellence by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Operations & Process Excellence

3. Compliance & Quality Control

4. Data, Reporting & Insights

Qualifications & Experience

Core Skills