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Adoption and Change Enablement Director

Adoption and Change Enablement Director

BirlasoftNoida, Republic Of India, IN
4 days ago
Job description

Responsibilities :

As the Organizational Change Management (OCM) Associate Director, you will drive successful ERP / HRIS / CRM transformations by focusing on the people side of change—business processes, systems, roles, and structures. Your key responsibilities include :

  • Designing and executing change management strategies to boost employee adoption and minimize resistance.
  • Leading a team of analysts and SMEs to deliver people, process, and technology adoption outcomes.
  • Building an OCM Center of Excellence with tools, templates, and methodologies to ensure client readiness.
  • Advising clients on organizational transformation, including technology, process, and culture change.
  • Mentoring junior team members and supporting their development.
  • Identifying and mitigating project risks in collaboration with stakeholders.
  • Contributing to business development through proposals and Statements of Work (SOW).
  • Collaborating across business units to deliver integrated “One Birlasoft” solutions.

Required Skills :

  • Strong people leadership skills, evidenced by mentoring and managing junior team member performance on multiple projects, while handling practice growth initiatives and individual team member career plans.
  • Minimum 10 years experience in leading Organizational Change Management teams including Communications, Training, User Centric design, Stakeholder Management, Leadership Alignment and Adoption workstreams in transformational programs.
  • Change management certification or designation desired e.G. PROSCI, CCMP
  • The OCM Associate Director will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
  • The OCM Associate Director may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
  • The OCM Associate Director will also support project teams in integrating change management activities into their project plans.
  • Will need to assist Client in determining appropriate business decisions about go-live strategy as it relates to people readiness and adoption.
  • Working directly with key business function leaders determine approach for go live about customers, sales orders, service orders, inventory, suppliers, partners, locations, business processes etc.

    • The OCM Associate Director will :

  • Apply a structured methodology and lead change management activities (i.E. Prosci, Kotter, CCMP)
  • Apply a change management process and tools to create both a go-live business approach and a strategy to support adoption of the changes required by a project or initiative.

    • Support communication and stakeholder engagement efforts

  • Conduct stakeholder mapping and analysis to identify key stakeholders and assess their change readiness through surveys, focus groups and various stakeholder engagement tactics
  • Assess all change impacts arising from process, technology and behavior changes through an impact analysis and summarizing the changes that will start stop and continue
  • Support the design, development, delivery and management of communications by building communications plans and associated content.

    • Support training efforts

  • Provide input, document requirements and support the design and delivery of training programs, plans and associated content.
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    Director Enablement • Noida, Republic Of India, IN