Satguru Travel & Tourism - Operations Manager

Job description :

Key Responsibilities :

Travel Operations Oversee day-to-day operations to ensure the smooth functioning of the travel and tourism business.

• Manage and optimize the use of GDS systems (e.g., Galileo) for bookings, ticketing, and itinerary planning.
• Ensure high standards of service delivery that position the organization as a market leader.

Supplier and Partnership Identify, negotiate, and secure strategic partnerships with airlines, hotels, and non-air suppliers.

Team Leadership and Lead, inspire, and manage a team of employees, fostering a collaborative and motivated work environment.

Process Identify and implement process improvements to enhance operational efficiency and customer satisfaction.

Performance Monitoring and Reporting

Customer Service Ensure the highest standards of customer service, addressing issues promptly and effectively.

What were looking for :

(ref : iimjobs.com)