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SALES TRAINER- CONTACT CENTER

SALES TRAINER- CONTACT CENTER

ConfidentialMumbai, India
4 days ago
Job description

www.qispine.com

We're on the lookout for a dynamic Learning & Development Trainer - Contact Center who's not just a teacher but a Patient-Centric Care maestro! Join our passionate team and play a pivotal role in shaping the future of healthcare by delivering training programs that make our Contact Center team shine in patient experience.

Qualifications :

  • Proven experience as a Learning & Development Trainer, preferably in a contact center setting.
  • Strong understanding of adult learning principles and instructional design
  • Excellent presentation and facilitation skills with the ability to captivate and inspire an audience.
  • Strong interpersonal skills and the ability to collaborate effectively with diverse teams.

Responsibilities :

  • Develop and implement training programs that emphasize patient-centered care, empathy, and effective communication in a Contact Center set-up.
  • Create engaging training materials tailored to the unique challenges and opportunities within a healthcare environment.
  • Integrate real-life patient stories and scenarios into training to promote practical learning.
  • Make learning a blast with interactive sessions that bring out the best in patient-focused care.
  • Conduct workshops and training sessions focused on enhancing healthcare professionals abilities to provide compassionate and empathetic care.
  • Bring empathy to life through role-playing and scenario-based learning that will leave a lasting impression.
  • Design and deliver training modules that enhance communication skills while maintaining a patient-focused approach.
  • Conduct periodic Training Needs Analysis to identify skills gap and come up with effective solutions and Training plans for the same.
  • Analyze training effectiveness and make continuous improvements based on feedback and results.
  • Location :  Phoenix Market City- Kurla (Mumbai)

    Week Off :  Sunday Fixed Off (6 days working)

    Shift : 9-6 pm / 10-7pm

    Salary :  up to 8 LPA

    Interested candidates can share their CV to [HIDDEN TEXT]

    or whats app to 7045022923

    Skills Required

    Communication Skills, training needs analysis , Instructional Design

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