Job Purpose
- Overall responsibility for activities at a Vodafone store spanning customer
service, store-level sales and revenue targets across all products (voice
post-paid / prepaid, data etc.)
Execute marketing promotions, display and store experience schemesKey Result
Areas / Accountabilities
Sales
Achieve sales target for all products at storeEnsure and monitor quality of acquisition through the storeRevenue
Deliver revenue targets for the storeCustomer Service
Manage churn and achieve customer satisfaction for walk-in customersStore Management
Ensure adherence to store processes in terms of documentation andsystems
Ensure infrastructure / store upkeepMaintain availability of stock at the store while adhering to normsPeople
Resolve store-specific issues within specific timelinesKeep employee-retention and motivation levels high through regularreviews and performance streamlining of both on-roll and off-roll
employees
Skills Required
Sales, Customer Service, Store Management