Minimum of 8 years of experience in a call center or customer service role,. Proven track record in stock market advisory, investment services, or a. Familiarity with regulations governing investment advisory services (SEBI). ...
Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Our company is searching for a motivated and experienced customer service manager or analyst ...
We at Reliance Jio are currently hiring for open position of Customer Service Manager for Trivandrum and Vazhuthacaud, Kerala. Experience: 6 - 10 years in After Sales Service. Take accountability of service deliverables. Coordinate with sales, service, network, finance teams. ...
You will set the standard for customer service excellence and be responsible for maintaining high levels of customer satisfaction within the team. Job Title: Manager, Customer Support. Establish and lead an offshore support team in Bengaluru, ensuring exceptional customer service and technical suppo...
Knowledge-Centred Service (KCS). Customer-oriented and collaborative mindset. ...
JOB DESCRIPTION Title: Customer Service Manager Location: India Customer Service Managers are responsible for managing, developing and evaluating daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. Resolves customer issues, ident...
Responsibilities: Lead the Customer Support Team: Oversee daily operations of the customer support department, ensuring high-quality service delivery and customer satisfaction and after sales revenue. To learn more about us, visit Office and Manufacturing facility Video: About the role: As a Custo...
Job Title: AGM (Assistant General Manager) Department: Customer Success (CRM) Location: Hyderabad, Telangana, India Experience: 12+ years of experience in Real Estate/Customer Success/Service Industry/Customer Experience Job Overview: As the "Customer Success - AGM", you will oversee the entire cust...
Experience: 2+ years Salary: Up to 8 LPA Industry: B2B e-commerce Benefits 5 Days Working Medical Insurance Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. Maintaining and improving NPS/CS Preferred Qualification: 2-4 years of ...
The ideal candidate will possess a deep understanding of the BPO industry and telecom services, exhibit strong leadership skills, and ensure smooth workflow and high-quality customer service. Familiarity with the telecom domain, ideally within a BPO or customer service context. Job Summary: <br/&...
Job Overview:<br/><br/>- Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience, and ensuring seamless coordination across regions during operational transitions. Operational Excellence: Instill a mindse...
Mandatory Skills:- • 4 years Bachelor's degree (Any discipline) • 2 years Knowledge-Centred Service (KCS) methodology experience • Understanding of how KCS works using ServiceNow , Salesforce or other similar IT Service Management (ITSM) platforms • A solid grounding in ITIL best practice or lean pr...
Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time. Customer Service Good knowledge of handling different type of shipments. E-docs – should include sales proposal +approval...
We at Reliance Jio are currently hiring for open position of Customer Service Manager for Trivandrum and Vazhuthacaud, Kerala. ...
We are hiring for Customer Service Manager for one of our client in BFSI1. Minimum of 8 years of experience in a call center or customer service role,with at least 2 years in a leadership position. Proven track record in stock market advisory, investment services, or asimilar financial domain. Fam...
Simultaneous change to customer platform to avoid recurrenceWork closely with Marketing and Technology teams to build software features and automated workflows to constantly improve the customer experience,Work with the Digital Marketing and Sales team, to do A /B tests, optimize SEO techniques and ...
Job Title: Manager, Customer Support Experience :- 6-9 Yrs, Location :- Bengaluru, KA Work Mode :- Hybrid Job Summary: We are seeking an experienced Manager, Customer Support to lead and oversee a team of Interface Customer Support Representatives. You will set the standard for customer service exce...
Manager-Customer Services (Complaints handling). Sr Manager – Customer Services. Ensure effective handling and timely resolution of key customer complaints with a view to bring about customer satisfaction. Proactively observes the customer service. ...
Improve customer service quality results by studying, evaluating, and re-designing processes. Experience and knowledge of Customer Service operations and Resource Management/Force to Load modelling. To manage daily activities to ensure smooth and good quality customer service delivery. Execute quali...
Assistant Vice President - Partnerships & Strategic Programs.He or She will be responsible for building strong relationship with internal and external stakeholders and ensure business alignment with the technology initiatives.B Organizational Relationships.TDA-BSG and all other TATA AIA internal dep...
Lead and Mentor Team: Manage and lead a team of customer service representatives providing guidance and support to ensure high standards of service. Customer Feedback: Gather and analyze customer feedback to identify trends and opportunities for improvement in both products and services. We are look...
Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to constru...
Lead and Mentor Team: Manage and lead a team of customer service representatives providing guidance and support to ensure high standards of service. Customer Feedback: Gather and analyze customer feedback to identify trends and opportunities for improvement in both products and services. Customer Re...
Free Employee Assistance Programs (EAP) NIQ offers support to all associates and their families for their emotional wellbeing trough professional timely and confidential counselling services on issues related to everyday concerns & problems overcome emotional challenges and maintain a healthy a...
Gather and analyze customer feedback to identify service improvement opportunities and increase customer satisfaction. Generate regular reports on customer service performance, including key metrics like order fill rates, lead times, and customer satisfaction scores. Manage end-to-end customer servi...