Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience. Collaborate with sales, marketing, and customer service teams to ensure CRM strategies are aligned with business objectives and customer needs. Customer Engagement & Retention...
Customer Experience is non-negotiable, Drive customer experience CSAT and NPS score for the team. Job Description: Assistant Manager – Collections and Customer Experience. We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue payments, ...
Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience. Collaborate with sales, marketing, and customer service teams to ensure CRM strategies are aligned with business objectives and customer needs. Customer Engagement & Retention...
CSAT – Customer Experience is non-negotiable, Drive customer experience CSAT and NPS score for the team. Job Description: Assistant Manager – Collections and Customer Experience. We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue pa...
Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience. Collaborate with sales, marketing, and customer service teams to ensure CRM strategies are aligned with business objectives and customer needs. Customer Engagement & Retention...
Presently should be in customer experience, digital, corporate strategy roles for large business or engagement managers in top tier consulting firmsPreference for candidates with MBA from a tier 1 business school with excellent academic track record or with prior customer experience/digital experien...
Drive customer retention, reduce churn, and increase customer satisfaction4. Be the voice of the customer and share solutions that will improve our experience7. Experience in international market is mandatory. Be customer-obsessed and build trust through your conversations2. ...
Customer Experience is non-negotiable, Drive customer experience CSAT and NPS score for the teamCustomer Management:. Job Description: Assistant Manager – Collections and Customer Experience. Position Overview:We are looking for an experienced Assistant Manager – Collections to lead our team, ensure...
Customer Feedback & Improvement:Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience. Customer Engagement & Retention:Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction. Cross-Departm...
Customer Feedback & Improvement:Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience. Customer Engagement & Retention:Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction. Cross-Departm...
Roblox is seeking a Customer Experience Manager based in India for the Brand Partnerships team, to ensure timely and efficient resolution of brand partnership customer support requests and support needs. This full-time position is based in India, and will report to [Manager, Customer Experience ]. P...
CEM will report directly to Managing Director and we expect the CEM to take care of the following: To act as a bridge between the Managing Director and the Sales and Project Team to ensure that the customers get what they are promised and there is no gap in servicing the customers CEM, as a relati...
Roblox is seeking a Customer Experience Manager based in India for the Brand Partnerships team, to ensure timely and efficient resolution of brand partnership customer support requests and support needs. Manager, Customer Experience (Brand Partnerships), India. Validated experience as a Partner Mana...
Customer engagement & communication . Project kick off meeting/call with Customer . Resolution of customer dependencies . Share Project Plan with the customer . ...
Principal, Customer Experience Mobile Program Manager - 009470. Overall experience of 10-14 years with strong experience as a Delivery/Program Manager for mobile apps and solution management. Reporting to the Mobile Experience Manager, you will be responsible for managing technical resources, SOW/PO...
We are looking for a dedicated and experienced Customer Relationship Manager to join our Customer Success team within the health insurance sector. Senior Manager - Customer Experience Partner. Develop a comprehensive understanding of all functional areas within the Customer Success Team, including O...
Experience – 5-6 years in Customer Experience role at a Managerial Level, Complaint Handling/ Management exp. Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement. End 2 End Customer issue management and resolution. ...
Collaboration with the Technology Leads, Project Managers, Creative Leads and Account leads to design, develop, and deliver digital marketing projects within the Adobe Experience Manager platform of implementing web content management and/or eCommerce applications. Customer Consulting - Customer Mar...
Develop and execute a customer experience strategy for E-commerce in alignment with the company's goals and vision. Product selling, Order Fulfillment and Post Purchase experience and Social Media. Work closely with the UX/UI team (internal/eternal ) to conceptualize and craft intuitive and visually...
The Customer Engagement & Experience Manager, assigned to one of Pinkerton's largest global clients, will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction. The Manager develops programs and initiatives to ensure a seamless and posi...
Key Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage...
Amazon is seeking a Senior Program Manager to enable Amazon's International Emerging stores build a fast, reliable, and sustainable customer shopping and delivery experience. You will work on the customer’s search experience, build new widgets that drive better discovery of products, improve persona...
Roblox is seeking a Customer Experience Manager based in India for the Brand Partnerships team, to ensure timely and efficient resolution of brand partnership customer support requests and support needs. Manager, Customer Experience (Brand Partnerships), India . Validated experience as a Partner Man...
Job Description Manager Customer Experience. Manage a team of 15+ highly motivated Customer Relationship Managers and Property Supervisors and create a collaborative work environment. Identify customer experience problems - through data analysis, user feedback and experiments. Work with tech, to a...
The incumbement is responsible for overseeing the customer Experience process at the area office ensuring that all customer handling executives meet performance standards and deliver highquality service. Will drive initiatives to enhance customer experience and operational efficiency. Customer Exper...