Drive initiatives to improve customer experience, retention, and satisfaction across channels. Customer Experience, Service Excellence, or Process Improvement. Strong analytical skills with experience in customer feedback tools and CRM platforms. Certifications like Lean Six Sigma (Green Belt) or Cu...
As a Project Manager, you’ll lead the successful execution of complex digital transformation projects. ...
As a Project Manager, you’ll lead the successful execution of complex digital transformation projects. ...
We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. You’ll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value. As a Cust...
As a Product Manager, you will be the owner of product vision and strategy for multiple client accounts or internal initiatives. Experience in working with cross-functional teams in a matrixed environment. Prior experience in agency or consultancy environments is a plus. ...
We are looking for an experienced Manager, Customer Experience to lead and enhance our customer support operations. The ideal candidate will have a passion for transformation and change, and the delivery of a first-class customer experience gained from business improvement experience in a complex cu...
Job Description We are looking for an experienced Manager, Customer Experience to lead and enhance our customer support operations. The ideal candidate will have a passion for transformation and change, and the delivery of a first-class customer experience gained from business improvement experienc...
We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we want to hear from you!About the ...
Do RCA of entire value chain and customer issues, and provide a sustainable solutionEnsure NPS is clearly understood within all levels of organization and inputs of NPS are defined and implemented throughout the organization, by developing materials and deliver training on customer excellenceEnsure ...
Role Description: </b><br/><br/>- As Chief Manager - Customer Experience, you will play a key leadership role in owning and evolving our customer experience strategy across the lifecycle - from onboarding to retention. Recruit, mentor, and upskill the customer experience team to en...
Group Product Manager, Customer Experience, Google Ads. In this role, you will work with engineers and teams in User Experience (UX) and Technical Program Management to drive initiatives that will focus on Artificial Intelligence (AI) acceleration of the product strategy, resulting in improved custo...
We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. You’ll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value. As a Cust...
Key Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage...
Receives guidance from managers. Provides technical guidance to employees, colleagues, and customers. Guides and influences internal and external customers, or agencies. ...
We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience...
Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App. Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased con...
Customer Experience Specialists) and successfully executing projects to continuously improve the recruitment function in the Customer Experience Group. Previous experience in hiring for Customer Experience in India is a plus. We innovate through a culture of experimentation and ownership, enhancing ...
Be a subject matter expert in NPS, customer experience, customer engagement, understanding of consumer behavior. Individual will own the NPS study and drive recommendations to improve the customer experience across the organization. Works closely with NPS Insights vendor, Insights Integration and an...
International Customer Care Manager. Seamlessly manage inbound and outbound calls, creating tailored experiences for a wide range of B2B and B2C clients. Build lasting customer relationships through calls, emails, and live chat interactions. Present a strong history in telemarketing and customer ser...
As a Project Manager, you’ll lead the successful execution of complex digital transformation projects. ...
Technical Solutions Manager, Customer Experience, gTech Ads Sellside (English, Mandarin). Bachelors degree in Engineering, Computer Science, a related field, or equivalent practical experience. Experience in technical troubleshooting and coding in one or more programming languages. Experience in tec...
In this Customer Experience Program Manager role, youll be part of a small team to help make it easier for Microsofts most demanding customers, to enthusiastically adopt the MS Cloud. Here on the Customer Experience and Assurance Team we are working from an inside the cloud view to provide expert he...
Experience – 5-6 years in Customer Experience role at a Managerial Level, Complaint Handling/ Management exp. Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement. End 2 End Customer issue management and resolution. ...
Roblox is seeking a Customer Experience Manager based in India for the Brand Partnerships team, to ensure timely and efficient resolution of brand partnership customer support requests and support needs. Manager, Customer Experience (Brand Partnerships), India . Validated experience as a Partner Man...
Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to...