Team Leader Collections

We are seeking an experienced Team Leader Collections to manage our collections team in India. The ideal candidate will have a proven track record in collections management, strong leadership abilities, and the capacity to drive results through effective team collaboration.

Responsibilities

• Lead and manage the collections team to achieve monthly targets.
• Develop and implement collection strategies to reduce delinquency rates.
• Monitor team performance and provide coaching and training to team members.
• Ensure compliance with company policies and legal regulations regarding collections.
• Analyze collection reports and metrics to identify trends and areas for improvement.
• Collaborate with other departments to enhance the collection process and customer experience.
• Handle escalated customer inquiries and disputes regarding collections.

Skills and Qualifications

Skills Required

Debt Recovery, Negotiation Skills, Data Analysis, Team Management, Regulatory Compliance, Customer Service