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Team Lead / Client Relationship Managemnet- CRM

Team Lead / Client Relationship Managemnet- CRM

ConfidentialMumbai
30+ days ago
Job description

Job Description

  • Client Servicing
  • Resolving customer queries within TAT and ensuring smooth claim process
  • Providing information to the customers and to respond to their claim related queries
  • Coordinating with the customers / agents for cashless claim settlement
  • Coordinating with internal stakeholders like enrolment,
  • Account management, claims, investigation, support team to settle claims

Transactional Activities

  • To coordinate with inward team for claim receiving and claim registration
  • Allocating new generated claims to processing team for action
  • Liasoning with enrolment team to register the policy for cashless and reimbursement
  • Coordination with regional agents, customers for claim related queries, settlement queries- cashless / reimbursement
  • Answering incoming calls of all customers / agents / internal team
  • Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved.
  • Coordinating with cashless / preauth team to ensure cashless is granted within
  • TAT and to provide timely claim status. Query letter / Settlement letter should be
  • explained properly to customers / agents on queries and deductions.

    • Skills Required

    Sla, Kra, IT, TPA

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    Crm • Mumbai

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