Senior Global Account Manager

As a Global Senior Account Manager, you will play a dual role : 1) supporting our US-based

Senior and Enterprise Account Managers while 2) also taking direct ownership of the success and

satisfaction of assigned customers. You will work closely across teams to ensure our valued

customers receive timely, proactive, and high-quality support as they scale their usage of Deep

Cognition's software. High customer satisfaction, PaperEntry AI platform usage growth, and

customer retention are key goals for this position.

Responsibilities :

• Serve as a key resource and dependable team member supporting the US-based Senior

and Enterprise Account Managers

through consistent, clear, and professional communication

satisfaction and solution adoption

English, both written and spoken

all customer interactions

Technical Awareness :

workflows (e.g., EDI, API, CargoWise)

and resolving roadblocks quickly

may experience, and proactively report the issue to the right technical team members at

Deep Cognition to resolve the issue

issues and their resolution status

ensure customer expectations are met.

Commercial & Operational Support :

and overall account planning

summaries

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Skills Required

Api, Edi, Quality Assurance