Specialist - Transactional Services

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist Transactional Services

Were seeking a Specialist - Transactional Services who will be part of the reinsurance contract document. Setting up risk on system basis contract document / Broker Instruction sheets and generating covering letter (EOC) for the clients .  Creating Premiums transactions & generate LPANs and closing instructions .  Understanding / analysing the claims documents from the clients, setting up of claims on system, creating claims transactions & generating documents .  Submission of documents to Reinsurers .  Monitor the agreement, following up with clients and reinsurers. Handling enquiries from Reinsurers and clients

We will count on you to :

• Produce accurate client / Underwriter documentation associated with the respective processes within specified turnaround times
• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Working towards enhancing customer / client experience whilst adding value to the respective end-to-end business process
• Displaying professional communication skills at all levels within MMC and with external customers
• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Taking ownership of work queues and ensuring proper handover of work to team / line manager in case of absence from work
• Support, assist and provide guidance to less experienced colleagues as needed
• Participate and support manager in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and / or contribute where required to deliver outcomes.
• Perform quality checks for less experienced colleagues as per standard guidelines as needed

What you need to have :

What makes you stand out

Role :   Operations - Other

Industry Type :   Insurance

Department :   Customer Success, Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Operations

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Operations Management, Underwriter