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Client Services Representative
ConfidentialMumbai, Mumbai City11 days ago
Job descriptionRespond to retail and professional clients inquiries via inbound calls, email, and online chat Obtain a thorough knowledge of products offered by IB on various global exchanges Assist clients with opening and funding accounts Show clients how to use different features of the Trader Workstation Explain margin requirements to clients Investigate trade issues and order executions Knowledge of securities regulations impact on customers
Qualifications
- Experience : 5+ years of Client services experience in the International BPO industry
- Education : University degree (Bachelors) required
- High level of MS Excel skills required
- Language skills : Fluent English
- Good quantitative / analytical skills
- Excellent oral / written communication skills are required.
- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company-paid snacks.
- Hardship / shift allowance with company-provided pickup & drop facility
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings
Company Benefits & Perks :
Skills Required
Client Services, Excel, Communication Skills, Trade Investigation
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Client Service Representative • Mumbai, Mumbai City
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