Manager - Client Servicing and Business Development

Manager – Client Servicing and Business Development (Events)

We are seeking a dynamic Manager of Client Service & Business Development (Events) to join our expanding team. The professional should be able to manage client relationships, assist in the planning and execution of events, possess good knowledge of corporate / experiential marketing projects, and have a hunger to go out and procure new event business. The Manager will be the fulcrum in coordinating with clients, understanding their needs, and collaborating with internal teams to deliver high-quality event experiences meeting the client's expectations.

Role and Responsibilities :

Client Relationship Management :

• Serve as SPOC for clients, building strong relationships based on trust and efficient communication.
• Understand client's event requirements and business objectives to offer bespoke event solutions.
• Maintain regular communication with clients, updating them on project timelines and progress.

Event Planning & Coordination :

Assist in the conceptualisation, planning, and execution of events, ensuring alignment with client objectives.

Work closely with internal teams, including creative, production and operations, to ensure that all elements of the event meet client expectations.

Manage event timelines, budgets and logistics to ensure smooth operations and service.

Should be willing to travel for events.

Creative Collaboration & Relationships :

Collaborate with the creative team to develop innovative event concepts as per the client's requirements.

Recommend industry trends, best practices and market insights based solutions for the client.

Prepare and deliver event proposals and presentations.

Forging relations with vendors for artists, manpower and activities.

On-site Event Management :

Serve as a support function during the event to ensure flawless execution, overseeing event setup, vendor management, and troubleshooting any issues that arise.

Manage event staff and ensure coordination between internal and external stakeholders on the day of the event.

Ensure that all event deliverables are met, including brand activations, audience engagement, and client satisfaction.

Reporting & Feedback :

Gather post-event feedback from clients.

Suggest and recommend best practices based on event experience.

Client Retentions and Garnering New Business

Look for opportunities to upsell services.

Drafting new pitches and developing event proposals for new clients under the business development role.

Key Qualifications :

Graduate

4 to 6 years of experience in client servicing, event management.

Strong project management skills with the ability to handle multiple events simultaneously.

Excellent communication and interpersonal skills.

Detail-oriented and capable of working in deadline-driven environments.

Should possess problem-solving skills.

Good network of clients.

Ability to manage on-site event challenges effectively.

Location : Andheri West

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Skills Required

Project Management, Client Relationship Management