Application Support Analyst - Ticketing System

ConfidentialBengaluru / Bangalore

18 days ago

Job description

Provide entry-level IT support , focused on learning and reactive support for third-party applications used in production and manufacturing.

Handle basic IT support tickets and troubleshoot issues in custom or manufacturing-specific applications.

Assist in larger projects , participating in system rollouts, upgrades, and testing activities.

Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.

Monitor application performance , perform routine maintenance, and ensure system availability.

Document issues, resolutions, and system configurations , contributing to the knowledge base.

Provide basic training and system walkthroughs to end-users on new features and updates of applications or manufacturing systems.

Configure, maintain, and support manufacturing-specific applications , including database queries and integrations.

Understand and work with programming / scripting languages such as SQL, Python, .NET, and Java.

Familiarity with software development life cycle (SDLC) and change control processes.

Support MES, ERP platforms, and other third-party database-driven applications .

Shift Timing : 7 : 30 PM – 5 : 00 AM IST or 2 : 30 PM – 12 : 00 AM IST

Skills Required

It Support, Application Support, Sql, Python, .NET

System Analyst • Bengaluru / Bangalore