Principal Consultant - Enterprise Collaboration

Inviting applications for the role of Principal Consultant - Enterprise Collaboration

In this role, you will manage global collaboration services, drive Microsoft 365 adoption, ensure asset compliance, and support operational readiness across workplace technologies and integrations.

Responsibilities

Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams / Zoom).

Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.

Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.

Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).

Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.

Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.

Support mobile device management and app provisioning using Intune and Mosyle .

Track and report service performance metrics, usage analytics, and device compliance.

Facilitate change management using Prosci or equivalent methodologies.

Contribute to continuous improvement initiatives.

Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.

Qualifications we seek in you!

Minimum Qualifications

Expert Technical knowledge Collaboration-OneDrive tools M365 suite, SharePoint, Mobility-Mobile / Tablet and Unified Communications- Teams, Yammer

Experience with device management tools (Intune, SCCM, Mosyle )

Knowledge of ITSM frameworks and service governance

Ability to coordinate outsourced service delivery

Familiarity with Power Platform (Power Automate, Power Apps)

Strong analytical and reporting skills

Strategic thinking and roadmap execution

Customer-centric mindset and service orientation

Ability to work across cultures and time zones

Experience with mobile device security and compliance

Understanding of collaboration metrics and KPIs

Preferred Qualifications / Skills

Experience with Microsoft Viva, Loop, and Copilot for modern workplace enablement

Knowledge of Zoom and other UC platforms beyond Teams

Familiarity with M&A integration processes and service onboarding

Hands-on experience with automation and scripting (e.g., PowerShell, Python)

Exposure to Prosci or other change management methodologies

Understanding of Zero Trust security models and data loss prevention (DLP)

Ability to manage global service performance metrics and usage analytics

Experience in governance documentation using internal wikis or Confluence

Strong stakeholder engagement and cross-functional collaboration skills

Awareness of AI-driven productivity tools and digital workplace trends

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