Senior Principal Consultant - Enterprise Collaboration Architect EU

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant - Enterprise Collaboration Architect EU

In this role, you will manage global collaboration services, ensuring SLA compliance and security. You will drive Microsoft 365 adoption, support mobile device management, coordinate onboarding for new services, facilitate change management, and maintain governance through ITSM frameworks and ServiceNow.

Responsibilities

• .Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams / Zoom).
• .Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.
• .Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.
• .Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).
• .Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.
• .Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.
• .Support mobile device management and app provisioning using Intune and Mosyle.
• .Track and report service performance metrics, usage analytics, and device compliance.
• .Facilitate change management using Prosci or equivalent methodologies.
• .Contribute to continuous improvement initiatives.
• .Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.