Business Analyst - API [05 / 10 / 2025]

Business Analyst (API)

Night Shifts

Madhapur, Hyderabad

Introduction

The Business Analyst (BA) is responsible for supporting customers and Business Implementation Managers (BIM) in API onboarding, participating in implementation projects, and for maintaining / improving the quality of the current Public API interfaces / documentation we offer on our Developer Portal.

The BA role description

• Technical Requirements
• Basic knowledge of the OpenAPI Specification (OAS),
• Basic knowledge of the HTTP(S) protocol and OAuth 2.0,
• Basic knowledge of JSON, XML and HTML formats
• Requirements analysis and specifications
• Assist in API Projects, and in the pre-sales phase if requested,
• Align customer / business requirements and needs with BIM,
• Analyse obtained requirements to ensure they fit within our Public APIs,
• Assist customers in Public API Implementation and collaborate with BIM to manage client relationship,
• Follows standard guidelines and practises,
• Document the work done according to the agreed format / way,
• Coordinate with other IT teams if required (TMS teams, myDSV / eDC / Xpress, APIC, ESB).
• Development, Quality and Testing
• Manage changes in the scope, re-estimate and re-plan work if needed,
• Provide guidance and assistance to customers during the testing and integration of Public APIs, ensuring smooth implementation and resolution of any technical issues,
• Act as a point of contact between customers and internal teams to address feedback, troubleshoot problems,
• Align the production deployment with BIM.
• Hypercare :
• Help to understand or provide guidance for Hypercare process,
• Support troubleshooting if requested.
• General and time
• Align timely, efficient, and proactive stakeholder communication with BIM.
• Priority, escalations
• Follow the priority set by Global BIM / API PO,
• Escalate encountered issues to Team Lead and / or CINTO,
• Escalate priority conflicts to Team Lead and / or CINTO.

What does it take to be a great BA owner?