Lead Business Analyst

Would prefer someone in range 8+ to 12 Years of experience

4. Qualifications :

Required Skills and Abilities :

7+ years of Business Analyst experience

3-5 years of Incident Management experience

3-5 years of Problem Management experience

Bachelor's degree in business, accounting, IT or any related field

5. Must have skills : EXCELLENT Communication skills

Communicating ideas and viewpoints to executives and senior management

Acting as a liaison between business and IT groups.

Practical knowledge of ServiceNow reports / reporting

Practical Knowledge of PowerBI

Practical Knowledge in ServiceNow Performance Analytics advantageous

Proficiency in MS Office (Word, Excel, PowerPoint)

Practical knowledge of Microsoft Visio is advantageous

Ability to create ad-hoc ServiceNow reports to demonstrate theory / risk / finding

Build / maintain relationships with key stakeholders

Identify innovative ways to increase IT Availability / Stability

Creating monthly metric and performance reports

Proven experience as a business analyst

Ability to handle multiple deliverables in a fast-paced environment

Excellent problem-solving and analytical skills

6. Nice to Haves :

ITIL Certified would be a plus

7. Tasks & responsibilities :

Data mining ServiceNow Incident and Problem data looking for areas of opportunity

Researching and proposing possible solutions, and writing reports to support findings

Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident

Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format

The "Big Rocks" that are identified while data mining - will help drive process / tooling enhancements and creating monthly reports on the performance of the various business units / service areas.

Utilize the monthly reports to identify business areas in need of improvement