Technical Support Engineer

1. The technical support resource shall be proficient in customer handling

2. Proficient in OS – Linux, including basic administration knowledge (crontab, shell commands)

3. Scripting – Shell & Python

4. Excellent Troubleshooting, Analysis & Debugging skills

5. Knowledge on GSM, 3G / 4G / 5G Network Nodes and Architecture

6. SNMP, Nagios-like monitoring tools

7. Knowledge of Any Ticketing tool

8. Good knowledge of DB—Oracle & MySQL (Strong SQL and DBA Knowledge like tuning, purging, partitioning and backups )

9. Good to have –

MS suite, Protocol Stack (SS7 / SIGTRAN / IP)

Requirements

Optional – ETL, JavaScript

Majorly, the candidate should write Linux commands, write shell scripts and write SQL queries.