T2 Technical Support Engineer

Realize your potential by joining the leading performance-driven advertising company!

As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola’s SaaS products. If you’re passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you!

To thrive in this role, you’ll need :

• Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trends.
• Proficiency in programmatic advertising concepts and workflows.
• Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshooting.
• Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues.
• Advanced technical orientation and understanding – familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code.
• Experience with APIs and RESTful services for integration and troubleshooting.
• Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana.
• Strong problem-solving skills to quickly diagnose and resolve complex issues.
• Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally.

Bonus points if you have :

How you’ll make an impact :