General Manager - Retail Pharmacy Operations

Our Client is a fast-growing retail pharmacy chain committed to delivering quality pharmaceutical services to our communities. We combine superior customer service with strong operational discipline, regulatory compliance, and a patient-first approach. We are looking for a dynamic Pharmacy Operations Manager to lead our pharmacy operations and drive performance across our stores.

Role Overview

The Retail Pharmacy Operations Manager will oversee the daily operations of multiple pharmacy outlets (or a cluster), ensuring operational efficiency, regulatory compliance, inventory optimization, and excellent customer / patient service. This role will be instrumental in driving business growth, optimizing processes, and building a high-performing pharmacy team.

Key Responsibilities -

1. Operations Management :

• Oversee and standardize daily pharmacy workflows across stores.
• Ensure safe, accurate, and timely dispensing of medications.
• Implement and maintain standard operating procedures (SOPs).

2. Inventory & Supply Chain :

3. Financial Performance & Budgeting :

4. Team Leadership & Talent Management :

5. Regulatory Compliance & Quality Assurance :

6. Customer / Patient Experience :

7. Strategic Projects & Process Improvement :

Required Qualifications & Experience

Desirable Skills / Certifications (nice-to-have)

(ref : iimjobs.com)