General Manager- OperationsConfidential • Chennai, India

General Manager- Operations

Confidential • Chennai, India

5 days ago

Job description

Job Description (Posting).

Designation : Head of Delivery

Department : Insurance Business Services (Business Process Outsourcing Division)

Location : Chennai, India

Key relationships : Operations team, Customer, IT delivery Team, Development team, Infra teams

Role Description :

Functional responsibility will cover service delivery both onshore and offshore.

. Initially taking on management of Offshore operational resources in Chennai and Lucknow
. Responsible for improving Turnaround time, Active time, Customer Satisfaction
. Increasing and driving more work offshore
. Implementing RPA and other automation
. Working with IT to deliver customer innovation - eg new 'Digital' processes for our clients
. Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients

Skillsets required

. 15 years + operational management experience

. Track record for delivering end to end process improvements and transformation, including offshoring of complex processes

. First-hand experience of RPA and driving Lean change a strong advantage

. Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)

. Complex process background, preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable.

. Ability to work in matrix / dotted line structure

. Strong communication and influencing skills - very important because of number of UK-based direct reports

. Personal flexibility and willingness to travel at short notice

. Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients

. Responsible for up to 300 people

. Reporting to the COO

Qualification

Bachelor of Technology / Engineering, BACHELOR'S DEGREE, Degree Certificate

Skill (Primary)

Domain Competencies (BSERV )-Insurance-Obsolete Operations Management

Skills Required

Operational Management, Insurance Process, Rpa, Financial Services

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Operation Manager • Chennai, India

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