Cross-Functional Program Leadership : Coordinate and enable collaboration across Admissions, Growth, Product, and Operations to ensure all processes align with NST s goals and values.Framework & Process Design : Develop, document, and operationalize scalable frameworks, best practices, and quality standards to streamline the full admissions journey.Continuous Improvement : Identify bottlenecks, evaluate workflows, and launch data-driven initiatives to optimize efficiency, student quality, and conversions at every stage.Innovation & Piloting : Lead experimentation with new tools, engagement strategies, and processes, ensuring measurable advancements in admissions outcomes.Stakeholder Management : Facilitate regular updates, workshops, and retrospectives with functional leads; build consensus on priorities and surface actionable insights.Monitoring & Reporting : Analyze performance data, synthesize program-level learnings, and present dashboards / solutions to drive action across stakeholders.Change Advocacy : Champion adoption of new policies, technologies, and process upgrades, ensuring smooth transitions and effective communication.Culture Enablement : Foster a culture of transparency, accountability, and continuous learning by embedding NST s values into frameworks, rituals, and decision-making.Key Requirements :
- 3+ years of program management, process excellence, or operations experience (preferably in high-growth / start-up environments)
- Proven ability to align diverse teams, influence without authority, and deliver results in matrixed organizations.
- Experience in building / scaling processes, systems, or frameworks impacting multiple functions.
- Strong analytical, problem-solving, and communication skills able to connect high-level strategy with operational execution.
Skills Required
Program Management, Process Design, Data Analysis, workflow optimization , Stakeholder Management