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L1 / L2 Support Analyst
ConfidentialBengaluru / Bangalore, India9 days ago
Job description1-3 years of experience in a technical support role. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with software applications and basic hardware components. Ability to prioritize and manage multiple tasks effectively. Customer-centric mindset and a commitment to delivering exceptional support.
If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.
Role – We are looking for an L1 Support Analyst 1 who can.
- Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.
- Document and escalate complex issues to the appropriate support teams.
- Assist in creating and updating knowledge base articles for common issues.
- Collaborate with other support team members to ensure timely issue resolution.
- Engage with customers professionally, ensuring a positive support experience.
Must haves-
Bachelor's degree in information technology, Computer Science, or a related field.
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Skills Required
Software Applications, Troubleshooting, Technical Support
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L2 Support • Bengaluru / Bangalore, India
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