FCRM AML L2 Support Engineer

2–5 years of experience in application support, preferably in Banking / AML domain.

Hands-on experience with FCRM modules (AML, ECM, KYC preferred).

Strong knowledge of Oracle SQL / PL / SQL for data analysis and issue resolution.

Working knowledge of Unix / Linux scripting and job schedulers (Control-M, Autosys, or equivalent).

Familiarity with incident management tools (ServiceNow, Remedy, Jira).

Understanding of banking compliance processes – AML, sanctions screening, KYC.

Good troubleshooting skills for application, database, and interface-related issues.

Ability to work in US support timings.

Act as Level 2 (L2) support for FCRM AML application in production and non-production environments.

Monitor system health, jobs, and interfaces to ensure timely completion of AML processes (batch, ETL, alerts generation).

Provide incident and problem management, including troubleshooting, root cause analysis, and permanent fixes.

Manage user issues, data corrections, and configurations in FCRM AML.

Ensure adherence to SLAs for incident resolution and service requests.

Perform environment validation post deployments, patches, or infrastructure changes.

Support end-of-day (EOD), end-of-month (EOM), and regulatory reporting processes.

Create and maintain SOPs, knowledge base articles, and runbooks for recurring activities.

Work closely with compliance users to address functional and technical queries.

Participate in production releases, DR drills, and performance testing support.

Identify opportunities for automation, process improvement, and monitoring enhancements.

Career Level - IC2