Support Analyst II

Job description

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry.

Job Duties

Under general supervision, provides remote technical support services to external and internal users of Landmark environment and applications on routine to advanced issues via telephone, email, and electronic channels while adhering to Customer Support operational processes and best practices. Resolves end useraposs service requests by applying established problem solving techniques including trouble shooting, data quality review, replicating the end useraposs workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests involve any questions regarding standard installations, configuration, data formatting and application functionality / workflows. Escalates more complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and of multiple software applications used within that domain. Knowledge of domain software applications is acquired through structured training, self-guided learning and previous experience (e.g., as a Support Analyst I). Requires an undergraduate degree and a minimum of 2 yearsapos experience. Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

• Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Skills Required

product service , Support Analyst, Customer Support, Data Quality