Lead IT Support Engineer

Employer : Global Product Company - Established 1969

Why Join Us?

• Be part of a global product company with over 50 years of innovation.
• Work in a collaborative and growth-oriented environment .
• Help shape the future of digital products in a rapidly evolving industry.

Job Title : Lead IT Support Engineer

Job Location : Marathahalli , Bangalore(Hybrid)

Exp Range : 10 to 20 years

🔧 What You’ll Do :

Be the go-to expert for technical support across systems, software, hardware, and devices.Lead and mentor a skilled support team, ensuring smooth operations and exceptional service.Manage and resolve support tickets with precision and professionalism.Create and maintain user-friendly documentation, guides, and knowledge base articles.Conduct engaging tech workshops and training sessions for staff.Collaborate on system upgrades, patching, and security initiatives with our Infrastructure team.Support onboarding / offboarding processes and ensure seamless transitions.

🧠 What You Bring :

10+ years of hands-on IT support experience.Expertise in Windows, MacOS, iOS, and desktop / application troubleshooting.Strong grasp of networking concepts (DNS, DHCP, TCP / IP).Proficiency in MS Office 365, Active Directory, and provisioning tools.Excellent communication, organizational, and customer service skills.Experience with helpdesk applications and collaborative tools.Relevant certifications are a plus!

🌍 Why Join Us?Be part of a mission-driven company transforming education.Work in a collaborative, supportive, and innovative environment.Enjoy minimal travel (Make a real impact while growing your career.