Technical Support Engineer(EPM Support - Rotational Shifts)

Job Description

Roles & Responsibilities :

Customer Support & Problem Resolution :

• Respond to customer inquiries related to budgeting, planning, and financial consolidation processes.
• Troubleshoot technical issues and resolve customer problems using both manual and AI-assisted diagnostics.
• Guide customers through product features, configurations, and best practices.
• Investigate and resolve data integration issues between our solutions and customers' ERP systems.
• Leverage AI tools such as Forethought to enhance support efficiency, automate ticket routing, and surface relevant solutions.

Product Expertise & Strategic Guidance :

Qualifications

Qualifications :

Experience & Knowledge

Technical Skills

Core Competencies

Additional Information

All your information will be kept confidential according to EEO guidelines.

Background checks are required for employment with insightsoftware, where permitted by country, state / province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Skills Required

Microsoft Excel