Customer Success Manager, India (Manufacturing Industry)

Job Requisition ID #

25WD90411

Position Overview

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.

In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners.

Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention.

You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts.

Autodesk offers a flexible working environment, with this role based in Bangalore, India

Responsibilities :

Co-create and execute a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes

Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions

Co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success

Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk

Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions

Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment

Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Reseller Partners and internal Sales teams

Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership / decision-makers

Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and reseller partners in pursuing expansion opportunities

Minimum Qualification :

Up to 5 years of Customer Success, Technical / Implementation Consulting, Customer Support, Sales, Technical Sales, Renewal and / or any other customer-facing experience

Demonstrated ability to lead, discover, and uncoverthe customer's business challenges

Experience working for or working with large India-based corporations with complex structure

Excellent executive and business-level communication skills

Customer Empathy & customer-first mindset

Ability to prioritize multiple complex tasks

Collaboration and coordination across multiple internal and external stakeholders

Preferred Qualification :

Manufacturing industry experience or Manufacturing industry digital solutions Sales and Customer Success experience highly preferred

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