Paytm Payments Services - Key Account Manager

About the role :

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business. Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.

• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.

Qualifications & Skills

Superpowers / Skills that will help you succeed in this role :

Location - Noida, Mumbai or Bangalore

(ref : iimjobs.com)