Lead-Customer Experience

You could be the right candidate if you

Have a bachelor s degree from a recognized institute

Have deep functional understanding of Customer Service or Experience

Retail experience mandatory, Customer Service & Product design experience, Medium to Large Scale Operations, well versed with Product design and Service strategies, Customer Journey mapping, can use analogous experience from new age aggregators in retail space

Proven track record / demonstrate through examples - design, building and maintaining customer centric culture. Have experience collaborating with cross-organizational teams and be highly adaptable to pivot and change in a complex and dynamic working environment. Be comfortable working with ambiguity.

Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions

Able to think on your feet to navigate through the ecosystem and deliver solutions

Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process

Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users / customers.

Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

This could be the gig for you if you

Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.

Thrive in environments that celebrate co-creation and collaboration.

Are passionate about leveraging new age digital tools and technologies to transform customer experience.

Like to work in a culture where everyone can see what others are doing

Take help from others when stuck and encourage others when there are setbacks

Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer.

Have 10-15 years of total experience with at least 5+ years of medium management experience and leading team as well

Skills Required

Sql, Product Management, Customer Service, Product Design, Collaboration